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What areas of Business do you specialize in?
We specialize in being Generalists. With in-depth experience in a wide range of businesses
and business functions, we often have more expertise in some areas than specialists in that area do.
This breadth of experience helps us create solutions for our clients optimized to their needs.
We have worked with companies ranging from single location single owner firms with less than
$1 Million in annual revenues to multi-billion dollar multi-national firms. Our experience includes
working with electric distribution utilities, electroplaters, building trades contractors, specialist
construction firms, and others. Our high-tech experience includes firms like IBM, Honeywell,
Digital Equipment Corporation, Stratus Computer, Concurrent Computer, Alliant, Applicon, ...
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You are a Generalist. Why hire you when I need a specialist?
Being a generalist with extremely wide areas of expertise does not mean I have
little depth. Many years under my belt of working with many different people and cultures and getting results
inspite of difficult circumstances, have given me
considerable depth as well, often greater depth than
some specialists with less experience. I see the "big picture" when specialists cannot see things
beyond their areas of specialization. As a result, they often
use band-aids when major
surgery is needed. I look beyond your immediate problem to determine what other areas of your
business impact it and how it affects other areas. This allows me to create a solution that resolves
not only your immediate problem but, often, many others as well. The result can be quite dramatic
in its effect on your bottom line.
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How do you go about getting results?
It depends on your needs and how you prefer addressing them. You could "kick the tires" and engage
us to do a "Business Assessment" only, or you could engage us to get you the results you want.
Either way, after discussing your objectives, we generally start off by assessing your business
processes including:
- Reviewing pertinent areas of your business processes,
- Rating how well each area performs,
- Pinpointing problem areas,
- Noting deficiencies and gaps, and
- Creating a prioritized action plan.
The action plan includes specific recommendations to address the issues we uncover.
When the action plan is done, you can either:
- Engage us to help and guide you in implementing the action plan, or
- Execute the action plan yourself
If you'd like us to to help and guide you in implementing the plan, we will structure a
mix of on-site time and phone support to suit your timeframes and budget. We will also create
and help you implement easy-to-use-and-understand business models to help you and your employees
make the "right" decision every time.
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Can you quantify some of your successes?
Here are some of the ways in which we’ve helped companies and the net improvement in their performance:
- In less than a year, improved net profits from (-$58,000) to $19,000 on revenues of $879,000
- Improved projected Service profitability on a new product by $4,700,000.
- Lowered accounts receivables over 90 days from $1,900,000 to $300,000 within four months
- Tracked employee project activity and correct client billing, results unquantifiable
- Optimized employee assignment to contracts to maximize contract profitability, results unquantifiable
- Increased gross revenues from $12,000,000 to $26,000,000 within 12 months
- Cut annual insurance costs by $71,000 by redefining job descriptions and re-categorizing staff
- Lowered parts usage by 10% and defective spares by 42% in less than 6 months
- Automated quarterly report generation to have reports ready in 3 days instead of 14 while reducing
labor needs from 30 hours per week to 1 hour per month
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My problems are unique. How can you help me?
Just as a good doctor uses his experience to apply his knowledge of
two models of human being to helping each unique patient, we apply our experience and in-depth
knowledge of business to helping you resolve your unique problems and keeping your business healthy.
While each business is unique in its details and how it creates value for its clients and customers, every single business
has a tremendous amount in common with other businesses. The Owner/Manager because of the intense pressure involved in daily
operations, has very little, if any, time to study other businesses.
We apply our experience in diverse settings to create a unique plan tailored to your needs that gets you the results you want
with resources you have available to you.
Should you need more specialized help, we refer you to a member of our
team who specializes in the area where you need help.
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What kinds of problems can you help us solve?
Clients typically contact us because they face questions like:
- How can we increase the effectiveness & efficiency of our business processes?
- How can we sustain our profitable record?
- How can we break this losing streak?
- How can we be so busy and still not make money?
- We are profitable,so why are we always short of cash?
- Why is it difficult to meet payroll and pay suppliers?
- Should we be bidding on this project?
- Why do we keep “fixing” the same things over & over again?
- How can we ensure the company stays on track?
- How can we bring new products to market effectively and efficiently?
- How can we improve service performance over the entire life cycle?
We have helped clients find optimal and profitable answers to these questions and many others like them.
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What is my company worth?
Even if you do not plan on implementing an exit strategy soon, knowing what your company is worth helps you take
advantage of unexpected opportunities or situations. Additionally, the process of determining company worth often
uncovers areas that keep you from reaching your full potential.
A quick means of determining this is to get a business appraisal from a business appraiser or business broker.
A web search will turn up many such services. Generally such appraisals assume the business will be sold to a
"similar buyer."
However, careful analysis might reveal that positioning the company in a different strategic light
might make your company very attractive to a new buyer segment. Aggressively marketing the company to this new buyer
segment might make the company worth much more.
Our proprietary analytic process looks at your business processes and structure to help locate areas that keep
your company from reaching its full potential. You can then determine and prioritize your next steps. We can help
you create and implement the tactics needed to achieve your goals.
The difference could be hundreds of thousands of additional dollars in your pocket.
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Am I as profitable as I could be?
Most people associate efficiency with profitability. While inefficient functions definitely reduce profits,
excessively efficient functions can actually cost you money and reduce overall profits.
A good example is a purchasing function that aggressively purchases in bulk to buy at the lowest price. If not
synchronized with consuming functions like manufacturing and sales that move materials out the door, large volume
purchases often result in overloaded storage areas filled with raw materials that deteriorate and "shrink," resulting
in lower overall profits for the company.
The trick is optimizing and balancing the efficiency of individual functions
so that the overall efficiency is maximized. This
makes the company as a whole most effective and maximizes the bottom line.
We create custom-designed processes and management tools that help you monitor and optimize productivity to increase profits.
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How can I manage to avoid running out of cash?
Cash is King. While this aspect of management is vitally important to small and medium businesses, even
large businesses flirt with disaster when they neglect managing their cash.
Unless you have made prior arrangements, without cash on hand to pay suppliers you cannot
produce the goods and services you sell. And, without goods and/or services to sell you go out of business.
There are many ways of ensuring you have the cash you need when you need it. Each has an associated cost. Your
objective is to minimize this cost.
One of the best and lowest-cost methods of ensuring you always have cash on hand is cash forecasting & management.
Careful projection and tracking of expected cash flows, in and out, usually shows you when you will run out of cash
in time for preventive measures. A simple spreadsheet, listing by week, exactly when you expect customers to pay you
and when you expect to pay your suppliers, is the lowest cost yet versatile cash management tool.
Adding total expected receivables for a given week to the starting cash on hand and subtracting expected payables
tells how much cash you end the week with. This ending cash becomes the "starting" cash for the following week.
Negative cash-on-hand indicates you need to take preventive action and how much time you have to prevent problems.
(Remember, Accounts Receivable and Accounts Payable merely indicate the total of what you can expect to receive
and pay out. They do not tell you when the actual transaction will occur. So, while they are acceptable as
top-level indicators of preformance, they might not reveal problems with timing. You, as the person with utlimate
responsibility for your company, should be concerned about ensuring adequate cash on hand at all times.)
Call us at 508-481-1190 if you need any help in this area.
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Is my pricing competitive and profitable?
Do you know when to walk away from negotiations because the deal is no longer profitable?
Of course, you would like to bid as high as possible and still get the business. But, in the real world, you
are pressured to lower prices. The question to you is: How low can I go to stay competitive and still make a desired profit?
Our custom-designed decision support tools ensure profitable bids by showing you the profitable range that you should bid in.
They also show how low you can bid under specific special circumstances, such as when you are looking to use
excess capacity. By clearly marking out the boundary between a profitable and a losing bid, they ensure
all your bids are both competitive and profitable.
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Can you help me quantify how my decisions affect my bottom line?
Business models and similar decision support tools keep timely, actionable information at your fingertips
so that YOU make "The RIGHT Decision" every time
Our custom-designed business models that allow you to test out different "what if" scenarios and various options
and see what actually happens - with no risk and at no cost. This helps you select the optimum mix of
actions to get the results you want. You know in advance how your actions will affect your bottom line.
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How effective is my New Product Introduction process?
Effective NPI requires careful coordination among many functions such as - Marketing, Sales, Engineering/
Development, Customer Service, Manufacturing, Repairs and Logistics, Finance & Administration, ...
We help companies create effective NPI processes that enable all affected functions optimally contribute to
new products. We also create business models to forecast revenue and expense streams for a proposed new product
from concept through product retirement. By showing how tradeoffs affect the bottom line, they are very useful
in arbitrating discussions during the design and planning cycles.
This results in new products being released on time and on budget, with no problems found by customers in the
field and no subsequent hidden costs being absorbed by down-line functions like Customer Service and Logistics
/ Repairs.
These processes are easily extended to Life Cycle Management (LCM,) covering the entire product life cycle.
With highly effective NPI and LCM you get substantial ongoing financial and operational benefits particularly
towards product retirement.
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How can I get employees to perform their best?
For sustained top performance, employees need to know exactly what their responsibilities are and how well they
are performing.
We create detailed job descriptions that show each employee exactly what they need to do in order to succeed. These descriptions
include automated performance evaluations and appraisals which connect with performance-based incentive bonus programs
designed to reward only good performers while showing less-productive employees what they need to do to improve their
job performance and qualify for the incentive bonus.
You quickly see bottom line improvement from the employee productivity improvement that follows.
A longer term and more subtle benefit is that you can now delegate more to your employees and know tasks will be completed
on time and as you want them done. This frees you for things only you can do, like strategic planning that increases the value of your company.
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What is the typical outcome for clients?
Clients achieve the results they wanted. Period!
To ensure clients can sustain these results we provide them with:
- Tools, like forecasting models, that keep critical information always at their fingertips
- Easy-to-use business models that help them make the "right" decision every time.
- Streamlined business processes for maximum effectiveness
- Means of ensuring each employee is effective in achieving his/her objectives.
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How long is a typical engagement?
We stay with clients as long as it takes to achieve their goals.
An implicit rule at all times is that we will stay until you can sustain desired results without further help.
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What role do you typically assume?
This varies based on each client’s needs. Roles vary from acting Chief Operating Officer (COO),
Interim General Manager, advisor, coach, mentor, guide, analyst, program manager, and even
“Dutch Uncle,” when necessary.
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